About

Professionally; spent 22+ years developing the skills to increase velocity, reliability, and quality for infrastructure with a high focus on availability and security. Deep experience with Linux System Engineering, Administration, Virtualization, Orchestration. Currently excelling in implementing cloud (Azure) and DevOps practices using fit-for-purpose tools and technologies for solutions. Always open for new approaches, willing to look at things with different perspectives. Adapt to changes quickly.

Experience

Delivery Manager (Technical Role) – Thomson Reuters – Nov’16-till date

  • Lead relatively complex and cross-functional technical teams as well as projects.
  • Manage 3 different teams of passionate people responsible for cloud, DevOps and SRE implementation
  • Developed a unique S.M.A.R.T performance assessment framework for individual assessments
  • Ensure team is recruited, mentored, organized, and equipped to work efficiently and effectively to meet the goals
  • Advocate overall human well-being without compromising the OKRs/KPIs
  • Accountable for quality of overall architecture and service deliverables
  • Build a strong internal control framework and ensure we meet all regulatory, compliance standards.
  • Partner with key technology leadership across business divisions and industry.
  • Guide teams on the end-to-end project lifecycle, covering the initial conception, business requirements, software architecture, technical lead, coaching, and delivery
  • Negotiate solutions, resolve conflicts, and anticipate/handle critical technical situations based on cost, best practices, quality, tool, compliance, risk, and security.
  • Assist in developing budgetary estimates for infrastructure solutions required to support goals and initiatives.
  • Identify cost optimization opportunities, business problems and establish technical projects to mitigate risks
  • Ability to work in a technically ambiguous environment for getting solutions within scope, time and budget
  • Translate business and strategic objectives into tactical project plans.
  • Ensure excellent incident, problem, change and release management with help of support and development team(s) for Hybrid deployments.
  • Communicate with senior leadership on major incidents, root cause and problem resolution.
  • Manage dependencies and priorities of/for teams.
  • Anticipate and understand trends that may impact technology decisions.
  • Establish and maintain key process standards and best practices.
  • Create detailed end-to-end architecture that entails the following elements: System Architecture, Application Architecture, Infrastructure Architecture, Security, Support coverage.
  • Serve as an escalation point for urgent and highly sensitive customer issues.
  • Establish technical direction including team trainings and strategies for the group.
  • Review and/or approve complex technical plans and solutions as applicable.
  • Communicating risks and issues to the application development leader and/or stakeholders

Senior System Engineer – Oracle India Pvt. Ltd. – Nov’10-Nov’16

  • Providing remote support to 10000+ RHEL/OEL/CentOS/Fedora based infrastructure servers across data centers.
  • One of the key contributors in various change management activities like migrations, kernel upgradation, OS upgradation, P2V migration, File system administrations etc.…
  • Incident management specialist especially in revenue and reputation sensitive unplanned outages
  • Play important role in planning, implementation, installation, troubleshooting, maintenance and support of operating system(s) ensuring optimum system integrity, security, backup and performance management activities to enhance and/or optimize service performance and/or reduce downtime or unplanned outages
  • Drive and influence various activities and take corrective actions and efficiently satisfy customer demand and minimize the adverse impact of outage/change in accordance with the business requirement to minimize/avoid downtime.
  • Worked on builds and upgrades of engineered systems like EXADATA, EXALOGIC, and EXALYTICS
  • Responsible for managing DNS resource records by using IPControl along with other DNS tools in accordance with the approved standards.
  • Played a critical role in creation of accurate need base reports of the unplanned outages, inventory, and special reports requested by stakeholders to assess the overall performance of the infrastructure
  • Implementation of Puppet and Mcollective in various production as well as non-production sites.
  • Documenting standard Operating Procedure (From Account Creation to Troubleshooting Guide)
  • Creating various training material, presentation and other Wikis of new projects, training sessions etc.…
  • Conduction periodic infrastructure awareness sessions, review of documentation

System Administrator – Arrow-up Computers – Nov’08-Nov’10

  • Providing onsite support to various clients specially on Linux environment which includes more than 54 servers and managing the Internet security
  • Installation and maintenance of Red hat Enterprise Linux server on various hardware using network installations
  • User and group account management
  • Install new/rebuild existing servers and configure services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Responsible for creation/management of YUM Server, Package management, Patch management and software installation from source code.
  • Network optimization which includes security, monitoring, log analysis of network usage
  • File system tuning and management like lvm creation, lvm snapshotting, raid
  • Regular backup and archival of the files using tar, bz2, gzip and other tools to ensure that data availability
  • Network configuration, NIC bonding using ethtool, mi-tool etc.
  • Job scheduling and management at the time of logon/logoff and using utilities like crontab and at
  • Configuring and Managing Apache and squid proxy server
  • Maintaining the relationship with clients by educating them about their existing setup and enabling them to use the product efficiently
  • End client troubleshooting by providing onsite support or via telephone, e-mail, etc.…

Support Engineer – Sarita Infotech – July’02-Juy’07

  • Started part-time in Jul’02, assisting with IT infrastructure revamps. Soon I transitioned to a full-time Support Engineer, handling desktop support, hardware repairs, software issues, networking problems, managing work records, and attending customer calls on-site and off-site.

Educationally; A Graduate in Physics from Veer Narmad South Gujarat University. I managed to gain certain international certificates like RHCE and ITIL v3 Foundation during my ongoing journey in pursuit of knowledge.

Individually; I am strong, self-confident, creative, funny and naturally passionate. I’m a forward thinker, which others may find inspiring when working as a team. Always open for new approaches, willing to look at things from different perspectives. Adapt to changes quickly. Attempt to produce desired result without supervision within the scope of work, time and budget. I focus on using my interpersonal skills to build good customer experience and create a strong interest in my employers. In most of the cases I am a problem solver in a constrained environment. Observant, trust worthy at times calculative. Love working with constructive people. I work with scout mindset (i.e. trying to get accurate picture of reality even when that’s unpleasant or inconvenient). Family makes my happy life happier.

I write poems, experiences, experiments, views. watching movies, documentaries, dramas makes me more relaxed person. In fact I have performed drama at national level. Love to play games, indoor or outdoor. Wish to learn a musical instrument soon..